Overview
Hybrid Scheduling Process Supports 600 Staff
A state’s department of education supports a public school system that serves over one million students. Hundreds of teachers, field service specialists, policy makers, IT people, legal professionals, administrative personnel, and other support workers deliver on the department’s mission to deliver high-quality education from K-12.
"In the world of government, you almost never see a team of mostly nontechnical people develop a form and process in six weeks - and handle 600 transactions in the first week quickly and seamlessly. The speed in which we were able to build a robust and efficient work-from-home request system from scratch and flip the switch was amazing."
Impact
- Six weeks to go live
- Staff support of 600 people
- 650 Forms processed in month one
Challenge
- Give several hundred employees telework days while maintaining optimal in-office staffing
- Streamline approvals across several layers of management all the way up to the governor’s office
- Implementation had to be completed during summer break (2 months)
Solution
- Intuitive form with employee drop down menu via integration with Active Directory
- Automated linear routing for multi tiered approvals
- Dashboards give stakeholders clear visibility to balance remote requests with onsite staffing
Results
- Processed 450 forms on the first day, 650 in month one
- Workflow process went live in less than six weeks
- Employees granted majority of requested remote days while ensuring in-person coverage
Population
Over 8 Million
Use Case
Telework
Department
Education
Municipality
State