Linear gradient lines Linear gradient lines Linear gradient lines

Service Management | COMING SOON

Every case, every program, in one place.

Service Management connects related requests and workflows into a unified record, giving staff one view of every account — status, history, and what needs to happen next.

Screenshot of the dashboard

CAPABILITY PREVIEW

Unified program management.

Preview the upcoming toolset designed to connect related workflows and manage complex government programs.

Unified Service Records

Consolidate data across workflows into a single, comprehensive record for each individual, business, or organization to view submissions, statuses, and history together in one place.

Configurable Service Management

Easily define service types, fields, workflows, and permissions to match your programs to adapt without long development cycles.

Audit-Ready Compliance

Maintain immutable records, full event histories, and permission-controlled access to satisfy strict regulatory compliance.

Cross-Department Collaboration

Connect related workflows across different departments, service providers, and agencies to coordinate large-scale programs effectively.

SLA Tracking and Escalations

Set and monitor service-level agreements. The system will trigger escalation workflows automatically when deadlines approach.

Constituent Access

Give constituents a secure way to check the status of their submissions and stay informed as their requests move through the process.

EARLY ACCESS CAPTURE

Prepare for the next phase of government operations.

Service Management launches in late 2026. Join the early access list to receive product updates, preview beta features, and secure priority onboarding.

Take ownership of your program operations.

Schedule a demonstration to see how the SimpliGov platform could automate your agency's workflow.