Collect payments inside the workflow that created them.

Most agencies send residents to a separate portal to pay — then manually match that payment back to the right application. SimpliGov embeds payment collection directly in forms and workflows, so the transaction and the request are always connected. No redirects. No reconciliation work. No lost payments.

When payments live outside workflows, staff spend hours cross-referencing spreadsheets, tracking down missing transactions, and resolving mismatches — sometimes weeks after the fact. Because SimpliGov payments are embedded in the workflow, every transaction is automatically linked to its originating request. Reconciliation happens by design, not by hand.

When payments live outside core systems, audit trails are fragmented and hard to defend. SimpliGov logs every payment event, status update, refund, and void in an immutable audit trail — linked directly to the workflow that triggered it. Compliance reviews that once required days of document gathering now have a single source of truth.

Finance teams shouldn't need a separate system to understand what came in, what's pending, and what needs attention. SimpliGov includes embedded reporting for payments, deposits, refunds, chargebacks, and voids — with role-based access so the right people see the right data.

Redirects to third-party portals create confusion and abandonment. Residents aren't sure if the payment went through, whether the application was submitted, or who to call if something went wrong. SimpliGov keeps the entire experience in one flow — from form submission through payment confirmation — with clear status messages and configurable receipts at every step.

Payment card data never touches SimpliGov servers. The platform handles PCI DSS requirements through a hardened, government-first architecture — with role-based access controls, secure citizen-facing payment sessions, and immutable logs retained for audit. Agencies get the compliance posture they need without managing it separately.