Inside the Workflow: Closing the Payment Gap

About this Webinar

In many government programs, payments are one of the most critical — and most disconnected — parts of the process.

Applications are submitted in one system. Decisions are made in another. Payments are processed somewhere else entirely. Even when systems are integrated, teams are left reconciling transactions, matching records, and bridging gaps between steps.

This webinar explores why payments often sit outside the workflow — and what changes when they’re brought directly into it.

What you’ll learn:

• Where payments create friction across workflows and program operations  
• Why integrating payments doesn’t fully solve the problem  
• How embedded payments simplify operations by tying transactions directly to the work they support  
• A flexible approach to using both integrated and embedded payments  

Real outcomes:

• Less manual reconciliation across systems  
• Faster implementation of new workflows and programs  
• Reduced operational overhead for staff  
• Clear, end-to-end visibility into program activity  

Watch how payments move from a disconnected step to a fully integrated part of the workflow — improving how programs are delivered from start to finish.